One of the travelers would like to share his experience in Poi Pet.
I recently visited Cambodia and I wish to report an unpleasant experience I had during my entry. I entered the country at Poi Pet on 20/Dec, after taking the train from Bangkok to Aranyaprathet.Because I didn’t have a Visa, I went to the Visa Office to get one. On my way there, I was approached by several touts, but I turned them all away because I’ve always liked to do things professionally and not be a victim of scams.When I got there, I went to grab a form, but before I could do that,someone dressed with a yellow polo shirt handed me one.Then, I sat down at the chairs to fill the form and an immigration police officer offered me a seat next to his desk, located around 10 meters from the office counter. I kindly rejected and sat by myself.
When I finished, I stood up and the same officer called me immediately, which I found strange. I went to his desk and he asked me for a picture and 1000 Thai Baths. I saw earlier a sign next to the office counter saying that a tourist Visa cost 20USD, so I said “Why 1000THB? It says 20USD there”. He didn’t insist and told me to go to the office counter instead.
When I got there, I placed my form on the counter. The immigration officer was facing me at the other side and before he could grab my form, the man with the yellow shirt approached me and said that I had to pay 1000THB or 25USD. I asked him again the same question and he replied saying that I had to pay that amount, without giving me any explanation. At the same time, an American tourist standing nearby (he was waiting for his Visa to be processed) heard my conversation and said “If I were you, I wouldn’t bother. I spent 10 minutes discussing that with him and it didn’t work”.
With that, I paid 25USD. I actually regret not having asked for a receipt as evidence… It’s very important to stress that all this conversation was in front of an immigration officer, who kept quiet the whole time.
The man with the yellow shirt (there were actually 3 or 4; not just 1) had a logo on his shirt. Because he was so comfortable talking to me in front of the policeman, I assumed that he worked for the Tourism Office or a similar department.
When my Visa was ready, I went to get my entry stamp. When I exited that office, the same “yellow” dressed people were outside waiting for tourists. They told me and a few other people that they had a free bus that could take us to a “place where you can catch buses and taxis to Siem Reap”. I found that suspicious, but I decided to go. There were quite a few tourists inside the bus.
When we got there, we found out that it was a travel agency and not a bus/taxi terminal! I couldn’t be more upset, as it was far (maybe 1.5km) from where we were picked! The name is Angkor Amazing Holiday Tours & Transport Association. Because there was no transportation back, every tourist -including myself- eventually booked the agency’s transportation, which was quite overpriced. I shared a taxi with two Australian tourists and we paid 45USD for a taxi in extremely poor conditions. The trunk’s latch was damaged and we actually stopped for over an hour at a village to fix it. Before that, we drove very slowly because of the road bumps (the trunk was opened). In summary, the taxi ride took us approximately the same time as the public bus and there was no more daylight when we arrived in Siem Reap.
What is amazing is that we had to pay before the journey started. It should not be like that. I’ve been to many countries and I never had to pay a taxi ride at the beginning of the journey. Looking back, I regret having paid before we left because the taxi was in terrible condition and we took much longer than expected. In other words, the journey was not worth 45USD and I would reject to pay that much if I had paid in the end.
I’ve just described my whole experience and I’ll now say what I think about it. I do not understand how several travel agents are allowed to spend their days at the Visa Office approaching tourists and ask them for more money than what’s required. What’s worse is that this is all done with the knowledge of the immigration officers. So if the sign says 20USD and I had to pay 25USD, I’m sorry, but I can only think one thing: this is a scam between the travel agents and the immigration officers and the extra 5USD is shared by them. I can’t think of any other possibility, judging from the way my Visa was processed.
And let’s not forget one thing: I paid in USD, but I could have also paid in THB. However, if I paid in that currency, I’d have to pay 1000THB. But that’s 33USD!!! How do you explain that? What about the first immigration officer, who asked me for 1000THB when we were alone? Was he going to “cheat” me and keep the extra 13USD for himself? How can these things happen at a governmental office?
Overall, this was a very negative experience that gave me a bad image of the country even before I entered it. Scams like these exist everywhere, but I can’t accept the fact that it happened with the knowledge and involvement of the immigration officers.