e-Visa photo team has been introduced to help our applicant with all kind of photo problems. Although we’ve included some guideline in e-Visa website but we are still more than happy to help our applicant with their photos. Before we introduced the photo team, we’ve encountered numerous different kind of photo cases that didn’t acceptable by e-Visa application such as applicant taking photo together with their pet, friends, or family. We also encountered some photo where male applicant didn’t wearing any shirt or some wearing extra such as cap or sun-glasses. These photos are not acceptable for e-Visa application.
But the most common case we found is having a large portion of white background in the photo due to the result of scanning your picture without selecting the picture in the Scanner control panel. This eventually will caused the photo become very small and hardly can see the applicant face.
Our system will detect photo with large white background and issue a warning message.
After knowing this is the most common photo problem we encounter, our development team has implemented a script to detect photo with large amount of white background and will issue a warning message to the applicant. Applicant still can proceed with their e-Visa application but we would recommend applicant to submit their photo to us together with the reference number so that we can help applicant to update the photo into our database after fixing the problem. Remember to read at our photo guidelines before uploading your photo for e-Visa. Below is some of the photo problem we encountered:
Don’t submit photo where you took together with pets.
We recommend not to use photo with 2 person in it. We won’t know which is the applicant.
Large white background will caused the photo to become very small.
Don’t submit the entire passport image to us after scanning, please crop it before upload.
More guidelines can be found in our previous post. Of course, if you are not sure or have any problem with photo, you can always send to photo@mfaic.gov.kh. Click here to watch video on how to remove large white background in the photo you’ve scanned.
We are always happy to help our visitor to fix their photo. We also appreciate some of the feedback from our visitor after helping fixing their photo.
I can’t think of any country whose govt that would entertain editing your digital photo for you, so I would say that this tourist visa system is probably the best in the world for customer service.
CSThank you for trimming my photo. I am sure to enjoy my trip!
Best regards,
RukaThis is a first for me in photo editing – so thanks for your patience & help!
Best, TonyThank you very much! I think it worked! Greatly appreciate the assistance.
Robin Reiter-FaragalliMany thanks for your email and the photo assistant.
Thanks and best Regards,
MaggieI have received my e-visa and have printed them out. Thank you so much for your help.
LINDAI would like to say you again thank you very much for all your help. And we look forward to visit your country soon.
Best regards,
Paul DaldiniThank you to Wanching and Nicholas for your very prompt service. Your team has represented The Kingdom of Cambodia very well indeed. We’re very much looking forward to our visit.
Kind regards,
Alison Scoles
Thank you so much for you prompt reply and your excellent service! I am very excited about my trip next month!
Steve Yeh
Stephen Yeh
November 15th, 2007
You didn’t write if black & white photos are accepted.
Lukasz
November 15th, 2007
Yes, black and white photos are accepted. Thanks Lukasz!
Nicholas
November 16th, 2007
i am here to tell you that i needed form online to fill now to obtain my e-visa stamp instantly received okay very necessary for me because i love to make tour to canada and american .
OLATUNBOSUN AKINYEMI
November 28th, 2007
my passport photo just like american dv lottery 2 by 2 can i post my picture now online
OLATUNBOSUN AKINYEMI
November 28th, 2007
A great service if you have a problem with the size of your digital picture email it to them and they will format it into passport size.No need to download a special programme on your computer.I highly reccoment this service.
Anthony Godel
December 4th, 2007
Dear Sir or Madam
I tried to fill evisa for my guest fro Negeria. when I fill already and also brow the photo, the photo in jpeg under 1MB but It still not confirm. how I do ?
BUNNARUM
December 5th, 2007
Dear Bunnarum, please send your photo to us at photo@mfaic.gov.kh to be vefiry. Thanks
Nicholas
December 6th, 2007
Thank you for this wonderful service! Especially to Nicholas who was quick, polite and extremely helpful. I am really looking forward to my trip! Thanks again!!
Erin
December 10th, 2007
I tried to pay using my Indian AMEX card, but the site refused to take it. Instead, it asked me to pay thru PayPal. What is going on? Don’t you accept international American Express cards?
Rajiv
December 13th, 2007
Cannot upload photo to e-visa site. It comes back with permissioning problem I cannot find. Is this a known problem?
Martin Langley
December 21st, 2007
Try use another computer, and remember to rename your picture to short filename without special character. If problem persist, please email your photo to photo@mfaic.gov.kh
pin
December 25th, 2007
How do I get the visa once I have applied on line for it? How long does it take to get visa? I live in Canada.
Also, I just fill out form and attach a photo of myself. That is it?
antoinette
January 7th, 2008
Dear Nicholas,
Thank you for your help. I am enormously impressed with the courtesy and efficiency of your service. You have been a great help.
I now look forward to my trip to Cambodia with even more excitement and enthusiasm.
Best wishes,
alex robson
January 8th 2008
alex robson
January 9th, 2008
I have read the guidelines and understand that the photo should not have too much white background.
Is it possible to submit the photo as a word document and not with jpeg or png format?
Tiffany Khan
January 19th, 2008
You can only submit a JPG format of your picture, not in Words. Anyway, we
have a photo team who can help you to crop away the white background. Just
send your original picture to photo@mfaic.gov.kh and we will get the job
done for you :)
pin
January 20th, 2008
my picture has a light green solid background. is that ok? i already submitted my e-visa application
Christina Birdsall
January 25th, 2008
Dear Nicholas,
What a fantastic service you provided – so prompt!
Thanks very Much!
Susan
Susan Chung
January 25th, 2008
If you are not sure about your photo, please send it to photo@mfaic.gov.kh to verify :) Thanks!
nic
February 5th, 2008
We are impressed by the speed and efficiency in
processing the visa application. The photos
came out in colour on the
approved visas!! Thank you
very much. I wish other
countries can learn from
you. Best regards
HANSON LAU
February 12th, 2008
My photo is in PNG format. However, I encountered following message:Oh, you have missed out something
- Applicant Photo error: File must be in JPEG or PNG format
Please advise. Thanks.
Wang Zhen
May 5th, 2008
Hi, I’m having a great deal of trouble reducing my images to 1mb of memory. I can’t get them to be that small. What can I do?? Thanks! Jenny
Jennifer
May 22nd, 2008
Dear Sir, I am coming from Vietnam by boat. I will be staying at the Victoria Hotel and will take a boat up the Mekong to Phnom Penh. What would my point of entry be? Thanks for the help, Fred Crouch, Washington, D.C., USA
Fred Crouch
June 12th, 2008
This looks like a nice guide on the photos to submit. Well done.
Kitkat
June 12th, 2008
I need help making my digital photo less than 1MB. Can you help?
jane beck
June 14th, 2008
hello, can l take the picture with my digital camera or do l have to scann one?? can l sent you a picture with one mg?? thank you
eden
June 24th, 2008
l already paid my e-visa, but l got twice the notification, what does it mean?? l paid twice my visa??? thank you very much for your help during the process
eden
June 26th, 2008
Hi i cant get my photos under 1 mb can i send them to this email?
colin
June 27th, 2008